Terms of Service | Eatarra Restaurant

Welcome to Eatarra. These Terms of Service ("Terms") govern your use of our website, online ordering services, and dining at our restaurant. By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website (eatarra.com), placing orders, or visiting our restaurant, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our services.

2. Services Provided

Eatarra provides the following services:

Dine-in restaurant services at our Glendale, CA location
Online ordering for takeout and pickup
Catering services for events and gatherings
Information and content on our website

3. Online Ordering Terms

3.1 Order Placement

When you place an order through our website:

You must provide accurate contact and pickup information
Orders are subject to availability and acceptance by Eatarra
We reserve the right to refuse or cancel any order at our discretion
Prices are subject to change without notice

3.2 Payment Terms

Payment is required at the time of order. We accept major credit cards, debit cards, and cash (for in-person orders). All prices are in USD and include applicable taxes unless otherwise stated. You are responsible for paying all fees and charges associated with your order.

3.3 Pickup and Timing

Estimated pickup times are approximations only. While we strive to have your order ready at the specified time, delays may occur due to high volume or unforeseen circumstances. Orders not picked up within 30 minutes of the scheduled pickup time may be discarded without refund.

4. Cancellations and Refunds

Cancellation Policy:

Orders may be cancelled up to 5 minutes after placement by calling us at (747) 203-3133
Refunds for cancelled orders will be processed within 5-7 business days
Orders that have already been prepared cannot be cancelled or refunded
If there's an issue with your order, please contact us immediately for resolution

5. Food Allergies and Dietary Restrictions

IMPORTANT NOTICE:

If you have food allergies or dietary restrictions, please inform us when placing your order. While we make every effort to accommodate dietary needs, our kitchen handles various allergens including:

• Wheat/Gluten
• Dairy
• Eggs
• Soy
• Tree Nuts
• Sesame

Cross-contamination may occur. We cannot guarantee that any menu item is completely free from allergens.

6. User Conduct

When using our services or visiting our restaurant, you agree to:

Provide accurate and truthful information
Respect our staff and other customers
Not engage in disruptive or abusive behavior
Not use our website for any unlawful purpose
Not attempt to interfere with or damage our website or systems

We reserve the right to refuse service to anyone who violates these terms or engages in inappropriate conduct.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Eatarra and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Eatarra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from:

Your use or inability to use our services
Unauthorized access to or alteration of your data
Errors or omissions in any content or services
Any other matter relating to our services

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

9. Catering Services

Special terms apply to catering orders:

Advance Notice

Catering orders require at least 48-72 hours advance notice

Deposits

Large orders may require a deposit at time of booking

Cancellation

Catering orders cancelled within 24 hours may incur fees

Delivery

Delivery fees apply based on location and order size

10. Third-Party Links

Our website may contain links to third-party websites or services (such as payment processors or social media platforms). We are not responsible for the content, privacy practices, or terms of service of these third-party sites. Your interactions with third-party sites are solely between you and the third party.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved in the state or federal courts located in Los Angeles County, California.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Eatarra Restaurant

919 S Central Ave unit C
Glendale, CA 91204
United States

(747) 203-3133

[email protected]

Questions About Our Terms?

We're here to help clarify anything you need

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.